Terms of Service

Introduction

Tourlity ('we' or 'us' or 'our') respects the privacy and rights of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ('Service').

Information We Collect

We may collect personal information you provide to us directly to facilitate your experience:

• Personal Information: name, email address, phone number, and billing information
• Identity Documents: for safety and trust, we may collect and securely store registration documents and verification materials
• Host Information: Tour details, pricing, and availability provided by Hosts
• Booking Information: History of tours booked, special requests, and participant counts
• Communications: Records of your interactions with our support team and other users on the platform
• Usage Data and Cookies: Diagnostic data and activity tracking to improve your browsing experience

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and maintain our Service securely
• Process bookings and escrow payments through encrypted channels
• Facilitate trusted communication between Hosts and Guests
• Send important updates, security alerts, and specialized support
• Prevent fraud and ensure compliance with our platform policies

Information Sharing and Disclosure

We share your information only in limited, necessary circumstances:

• With Hosts/Guests: relevant contact and booking details needed to facilitate the tour experience
• Service Providers: trusted third-parties who process payments or provide customer support on our behalf
• Legal Compliance: if required by law to protect users, the platform, or the public from harm

Data Security and Encryption

Tourlity guarantees the protection of your personal and verified information. We implement industry-leading encryption and security protocols:

• SSL/TLS encryption for all data in transit
• Highly secured and encrypted storage for sensitive identity documents
• Restricted access controls to ensure your data is only visible to authorized personnel when necessary
• Regular security monitoring and patching of our infrastructure

Your Data Rights

Regardless of your location, Tourlity respects your rights to access, correct, or request deletion of your data. Please reach out to our support team to exercise these rights.

Platform Integrity and Safety

We use automated and manual verification systems to protect our community. Information provided may be used to verify account authenticity and prevent malicious activity.

Changes and Contact

We may update this policy to reflect changes in our practices. We will notify you of any major changes by updating the platform and the 'last updated' date on this page.